At Berena’s Automotive Center, it is our mission to provide the highest quality repairs and maintenance, using the latest technology, ensuring safety and reliability of your vehicle, and give you peace of mind on the road. We aim to create a welcoming and trustworthy environment and build lasting relationships with our internal and external customers.
At Berena’s Automotive Center we envision a world where auto repair is not just a service, but an opportunity to create meaningful connections with our customers and help them feel confident on the road. We strive to stay ahead of the curve by investing in cutting-edge technology, developing our team’s skills, and providing exceptional customer service. Our goal is to exceed customer expectations, be the go-to shop in our community and ultimately build a better, safer, and more sustainable future for our customers and the world around us.
In 2016 John and Kristine decided to take a leap of faith and open Berena's Automotive Center. Ever since it has been a dream come true. Their goal is to make every customer feel comfortable, appreciated and happy with their service.
Owner John has over 28 years of experience, he is an ASE and GM certified master technician. He specializes in computer diagnostics and electrical repair. Many people bring their classic cars to John because they trust him and he shows special care and attention to detail on each and every one.
John is very conscientious about every car that comes into our garage. He is a diagnostic genius (he doesn't like to admit it, but he really is).
Enjoy free Wi-Fi and coffee in our comfortable waiting room. No time to wait? No problem-- we provide complimentary local shuttle service to get you where you need to go. Discounts are available for fleets and members of the military.
Our Professional staff of ASE-Certified technicians care s about you and your vehicle.
Berena's Automotive Center is your trusted destination for expert automotive repair and maintenance services. With a team of highly skilled technicians and state-of-the-art equipment, we ensure that your vehicle receives the utmost care and attention it deserves. Our commitment to safety is unwavering, making it our number one priority. Whether it's routine maintenance, complex engine diagnostics, or comprehensive repairs, we prioritize the safety of both you and your vehicle. Moreover, we understand that vehicle repairs can be unexpected and sometimes financially challenging. That's why we offer flexible financing options to ensure that your vehicle's health doesn't compromise your financial well-being. At Berena's Automotive Center, we take pride in delivering quality, safety, and financial peace of mind, making us your one-stop solution for all your automotive needs. Ask us about our financing options and experience automotive care that you can rely on.
Meet Our Friendly Certified Technicians: Your Vehicle's Best Friends
When it comes to your vehicle, you want the assurance that it's in capable hands. You want to know that the people working on it are not only experts in their field but also genuinely care about your vehicle's well-being. At Berena’s Automotive Center, we take immense pride in our team of certified technicians who are not only experts in their craft but also dedicated to providing a service that ensures you leave our shop with peace of mind. Here's what sets our team apart:
ASE Certified Excellence
Our technicians are ASE certified, which means they have undergone rigorous training and demonstrated their expertise in various aspects of automotive repair and maintenance. This certification is not just a piece of paper; it's a testament to their dedication and proficiency in the field. Our technicians are well-equipped to handle a wide range of issues, from routine oil changes to complex engine diagnostics and repairs.
Ongoing Training
The automotive industry is constantly evolving, with new technologies and systems being introduced regularly. Our team is committed to staying at the forefront of these advancements. We invest in ongoing training to keep our technicians up to date with the latest automotive technologies and repair techniques. This ensures that your vehicle receives the best care possible, incorporating the most recent innovations and methods.
Digital Inspections for Informed Decisions
We are proud to be one of the select few shops that utilize digital inspections to empower our customers with comprehensive information about their vehicle's condition. Gone are the days of ambiguity and uncertainty when it comes to auto repairs. Our digital inspection process allows us to conduct a thorough examination of your vehicle, capturing images and videos that highlight any issues or concerns.
This technology enables us to create a detailed report, which is then shared with you. Our technicians will take the time to explain the findings in plain language, ensuring you have a clear understanding of your vehicle's status. This transparent approach empowers you to make informed decisions about the repairs your vehicle may require. We believe that when you are well-informed, you can confidently choose the right course of action.
Communication and Customer Satisfaction
Our commitment to customer satisfaction goes beyond just excellent technical skills. We prioritize effective communication and are always ready to address any questions or concerns you may have. Our team understands that auto repair can be intimidating for many, and we aim to demystify the process.
Our friendly technicians will not only provide insights into the issues they've found but also offer you various repair options, along with their recommendations. You're in the driver's seat when it comes to deciding what happens next. We believe in working with you to achieve the best outcome for your vehicle and your peace of mind.
Number One in customer service
We take immense pride in being the industry leader when it comes to customer service. As a family-owned and operated business, we have earned our reputation as the go-to auto repair shop in the community. Our secret? It's all about our friendly and approachable staff, a commitment to trust, providing accurate diagnosis, using top-quality parts, and ensuring a quick turnaround on every service. What's more, we stand behind our work with a generous 3-year, 36,000-mile nationwide warranty. We go the extra mile for our customers with services like roadside assistance and convenient after-hours drop-off and pick-up options. Stay updated on your vehicle's progress with text or email updates, or simply give us a call at 330-652-2886. Feel free to swing by our shop at 624 Robbins Ave, Niles, Ohio 44446, where we'd be delighted to say hello, schedule an appointment, and get to know our neighbors better. Your satisfaction is our ultimate goal, and we're always here to assist you. It's no wonder we received the Reader's Choice Gold Award in Auto Repair service, a testament to our commitment to excellence.
DIGITAL COURTESY INSPECTIONS
Berena’s Automotive Repair prides itself on using the most up-to-date technology when it comes to car repair and maintenance. This includes digital courtesy inspections. What does that mean for you? Digital inspections give you a window into why our ASE- Certified technicians are recommending auto services. The roads in northeast Ohio can be rough on your vehicle, and tires, brakes, and other parts will begin to show wear and tear the more you drive. Therefore, a comprehensive vehicle inspection is necessary. Our technicians use a digital tablet to make notes of findings and measurements while also logging photos and videos. This creates a digital history and gives you the same point of view as the mechanic. Once a courtesy digital inspection is complete, our friendly staff will put together estimates for any recommended auto services and text a copy direct to your smartphone. As one of the few shops in the area with this technology, we’re taking car care to the next level to provide you with superior customer service.
Our Code of Ethics
At Berena's Automotive Center, our commitment to excellence is embedded in our Code of Ethics. We pledge to provide the highest quality repair services, using only top-notch parts sourced from reputable firms. Our team is comprised of the best-skilled technicians available, ensuring that your vehicle receives the care it deserves. We consider it a personal obligation to prioritize each customer's needs and concerns, fostering trust and lasting relationships. To uphold transparency and accountability, we diligently maintain customer service records. Furthermore, we exercise utmost care and responsibility when handling your vehicle, always ensuring its safety and integrity. In the rare event that a customer faces an issue, we maintain a fair and transparent system for settling complaints, striving to achieve the utmost satisfaction for all our valued patrons. Our Code of Ethics reflects our unwavering commitment to excellence, integrity, and customer satisfaction in every aspect of our automotive services.
At Berena's Automotive Center, our commitment to excellence is embodied in our steadfast Code of Ethics. We pledge to provide our valued customers with high-quality repair services, utilizing only the finest parts sourced from reputable firms. To ensure your vehicle receives the best care, we employ the most skilled and dedicated technicians available. Each member of our team carries a personal obligation to prioritize the satisfaction and safety of every customer. We meticulously maintain customer service records to guarantee transparency and trust. Additionally, we exercise the utmost care and responsibility when handling our customers' property, treating it as if it were our own. In the rare event of dissatisfaction, our commitment to fairness is unwavering as we have established a structured system for resolving customer complaints. At Berena's, we are dedicated to setting the industry standard for integrity and customer-centric service.
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